Privacy Policy
At ELCAAS ("we," "us," "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our services via the ELCAAS website (www.elcaas.com), mobile applications, and any related services (collectively, the "Platform"). By accessing or using ELCAAS, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide a personalized, secure, and efficient learning experience.
a. Personal Information
This includes any data that can be used to identify you:
Students: Name, date of birth, email, phone number, parent/guardian name, school/grade details, profile picture.
Tutors: Name, qualifications, ID documents (PAN/Aadhaar), certifications, payment information.
Institutions/Organizations: School/institute name, contact person’s name, email, phone number, GST and address details.
Parents/Guardians: Contact details, relation to student.
b. Account Credentials
Username, password, authentication tokens, account preferences, and login activity.
c. Payment Information
We use third-party payment gateways (like Razorpay/Stripe/etc.) to process payments securely. While ELCAAS does not store credit card numbers, we may store payment method details (e.g., UPI ID or card type) as allowed.
d. Usage Information
Pages visited, features used, time spent, clicks, user journeys, and behavioral patterns on the platform.
e. Device & Log Information
IP address, device type, operating system, browser type, crash reports, language preferences, and location (if enabled).
f. Cookies & Tracking Technologies
Cookies, pixels, and other trackers help remember your preferences, auto-login, and measure the performance of our content and ads.
2. How We Use Your Information
We use the collected information for a variety of legitimate business purposes, including but not limited to:
a. Service Delivery
To create and manage user accounts, enroll students in courses, provide access to learning content, and facilitate communication between users.
b. Personalization
Recommend courses, tutors, or learning resources based on your profile, interests, and activity.
c. Communication
To send administrative messages, verification emails, updates, and customer service responses.
You may receive promotional content or feedback surveys (with the option to opt out).
e. Safety & Compliance
d. Analytics & Improvements
To monitor usage, diagnose issues, enhance UI/UX, improve performance, and build new features based on aggregated behavior.
Detect fraud, prevent abuse, and ensure platform integrity.
Comply with legal obligations, such as Know Your Customer (KYC) and tax regulations.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data under the following conditions:
a. With Tutors or Institutions
Student profiles and progress data are shared with associated tutors or institutions for learning management.
b. With Parents/Guardians
Parents/guardians may access their child’s progress reports, usage summaries, or tutor feedback.
c. With Third-Party Service Providers
We partner with vendors for:
Hosting & cloud infrastructure
Payment processing
Analytics tools (e.g., Google Analytics)
Email, SMS, or push notifications
All vendors are bound by data protection obligations.
d. For Legal Reasons
If required by law, government authorities, court orders, or to defend our legal rights.
4. Data Security
We take security seriously. Measures include:
SSL encryption across the website and mobile apps
Role-based access control (RBAC) for data and content
Secure server infrastructure and firewalls
Regular backups and data encryption at rest
Two-factor authentication (2FA) for admins and tutors
However, while we strive to use commercially acceptable means to protect your personal information, no method is 100% secure.
5. Your Rights & Choices
You have the following rights regarding your personal data:
a. Access & Correction
View or edit your profile details from your dashboard or request assistance via support.
b. Deletion
You can request to delete your account permanently. We may retain certain data if required by law.
c. Data Portability
On request, we can provide your data in a readable format for transfer to another platform.
d. Communication Preferences
You may opt out of promotional emails or marketing communication by using the “unsubscribe” link or settings panel.
6. Data Retention
We retain your data for as long as your account is active or as needed to:
Fulfill contractual obligations
Comply with legal/regulatory requirements
Resolve disputes
Inactive accounts may be anonymized or deleted after [X months/years].
7. Children’s Privacy
We are committed to protecting the privacy of children:
Children under 13 (or under the age defined by local law) must use ELCAAS under parental/guardian supervision.
Parents can control and monitor their child’s learning activity.
8. Third-Party Links and Services
ELCAAS may contain links to third-party sites (e.g., YouTube, Zoom, payment gateways). We do not control or take responsibility for their content or privacy policies. Please review their terms separately.
9. International Users
If you access ELCAAS from outside India, your data may be transferred and processed in India. By using our platform, you consent to this transfer.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you through the platform or via email.
Last Updated: [Insert date]
We encourage you to review this page regularly to stay informed.
11. Contact Us
If you have any questions, complaints, or requests regarding your privacy or this policy, please contact:
📧 Email: support@elcaas.com
🌐 Website: www.elcaas.com
🏢 Office Address: [Insert physical address if applicable]